Raptronix After-Sales Policy

1. Introduction

This After-Sales Policy explains the procedures, responsibilities, and conditions for customers purchasing products from Raptronix. By placing an order with Raptronix, customers agree to the terms outlined below.

All disputes, complaints, and after-sales requests must be submitted through Raptronix’s official customer support channels.

2. Dispute Submission Requirements

To process a dispute or claim efficiently, customers may be required to provide the following:

• Clear photos or videos showing the issue, including damaged or defective products.
• Screenshots of customer complaints or communication, including dates and details where applicable.
• Supporting evidence related to shipping or delivery issues.

If a return is required, customers must send the product to the address provided by Raptronix support.

3. Refund, Replacement, and Return Eligibility

A. Orders Delayed

If an order experiences significant shipping delays, Raptronix may investigate and provide support based on the shipping destination and courier information.

Please note:

• Delivery delays may occur due to customs processing, courier delays, incorrect addresses, or local delivery issues.
• Customers may need to contact their local courier or post office if delivery attempts were made.
• If tracking shows delivered but the customer claims non-receipt, Raptronix may investigate the matter with the courier. Investigation timelines may vary.

B. Orders Not Received

If tracking information confirms successful delivery, refunds or replacements may not be approved.

If a customer has not received their package, supporting documentation may be required, including:

• A non-delivery confirmation from the local courier or post office.
• Proof of delivery issues such as:
  • Incorrect or incomplete address
  • Unknown recipient
  • Refused delivery
  • Failure to collect package
  • Customs clearance issues
  • No safe delivery location available

Important notes:

• Couriers may attempt delivery multiple times before holding the package for collection.
• Customers are responsible for collecting packages from local courier depots or post offices when required.
• Raptronix is not responsible for packages lost during return-to-sender processes caused by customer inaction.

C. Damaged Products

If a product arrives damaged:

• Severely damaged products may qualify for a full refund or replacement.
• Partially damaged products may qualify for a partial refund or replacement.

Please note:

• Minor cosmetic issues such as slight scratches, loose threads, or packaging wear may not qualify for compensation.
• Packaging damage alone does not qualify for refunds if the product remains functional.
• Claims for damaged or defective products should be reported within 30 days of delivery.

D. Incorrect or Missing Products

If customers receive incorrect items, missing parts, or missing accessories:

• Raptronix may offer a replacement, resend, or refund depending on the situation.
• Customers must provide clear evidence of the issue.
• For incorrect sizes or colors, supporting photos may be requested.

E. Order Cancellations

Orders may be canceled for a full refund before processing or shipment.

However, the following orders cannot be canceled once payment has been confirmed:

• Customized or personalized products
• Print-on-demand products
• Pre-order or reserved inventory items
• Service-related purchases already in progress

4. Return Policy

A. General Return Conditions

Raptronix accepts returns within 7 days of delivery for eligible products that are unused and in original condition.

Customers are responsible for return shipping costs unless the return is due to:

• A defective product
• Incorrect item received
• Missing components caused by fulfillment errors

Returned products must include:

• Original packaging
• Accessories
• Tags and manuals where applicable

B. Return Inspection

Once the returned product is received, Raptronix will inspect the item.

Products showing signs of misuse, physical damage, or unauthorized modifications may not qualify for refunds or replacements.

Approved returns may qualify for:

• Refund to the original payment method
• Store credit
• Product replacement

Shipping fees and other service charges are non-refundable unless otherwise stated.

C. Return Instructions

Before returning any item, customers must contact Raptronix support for return authorization.

Customers should:

• Use a reliable courier service
• Keep the tracking number for the return shipment
• Ensure products are securely packaged

5. Service Usage

A. Dispute Time Limit

Customers must report delivery, product, or order issues within 30 days of confirmed delivery.

Claims submitted after this period may not qualify for investigation or compensation.

B. Force Majeure

Raptronix is not responsible for delays, losses, or damages caused by circumstances beyond our control, including but not limited to:

• Natural disasters
• Strikes
• Customs inspections
• Epidemics or pandemics
• International conflicts
• Courier disruptions
• Government restrictions

Where possible, customers will be informed of significant disruptions affecting their orders.

6. Contact Information

For any questions regarding orders, refunds, returns, or disputes, please contact Raptronix through the official customer support channels listed on our website.